See our Tenant Satisfaction Measures (TSMs) here
Read our Customer Annual Report
We think running a home should be affordable for all
Visit our INfluencer Hub to help shape our services
We’re Victory
We provide homes and create sustainable communities. The work we do matters because the lives we help matter.
We keep things local. We focus on our tenants to ensure their voices are heard. And by giving our people the freedom to try new things and solve problems, we can continuously improve our service - because at Victory, we provide more than just an affordable home.
And as part of Flagship Group - we don’t just want to make a difference to our tenants and their communities – we want to solve the housing crisis too.
Our service standard commitments
We want you to have the best experience possible, so we have developed a range of service standards to reflect the level of service you can expect from us.
Support and Wellbeing
We want you to have the right advice and support on hand, whenever you need it. We’ve put together a list of resources that you might find helpful, whether you need help now or simply want to know what’s available to you as a Victory Homes tenant.
Find a new home
Whether you’re looking to buy your home, swap with another tenant, step onto the property ladder or move into private rent – we can help you.
Helpful resources
Sometimes, when it comes to keeping your home in tip-top condition, you might need a helping hand. Working in partnership with Flagship Services, we’ve put together a library of how-to guides, useful tips and practical advice for maintaining your home, inside and out.
