Providing homes and creating sustainable communities

Policies & documents

Policies and documents

Our policies and documents guide us in delivering services to our tenants. You can read some of our key policies below:

Tenant policies

Unacceptable behaviour policy

Reasonable adjustment policy

Complaints policy

Tenancy management policy

Neighbourhood policy

Allocation And Lettings policy

Mutual Exchange policy

Rental Income policy

Anti-Social behaviour policy

Self-assessment against complaint handling code

Domestic Abuse policy

Flagship policies

Anti-fraud & bribery policy

Anti-fraud & bribery response plan

Whistleblowing policy

Landlord compliance policy

Health & safety statement

Gas and carbon monoxide policy

Fire safety policy

Asbestos safety policy

Electrical safety policy

Water safety policy

Lifting equipment safety policy

Child safeguarding policy

Adult safeguarding policy

Anti money laundering policy

Asset disposal policy

Modern slavery statement

Victory Homes is a trading name used by Flagship Housing Limited. Registered Office: 31 King Street, Norwich NR1 1PD. Regulator of Social Housing Reg No. 4651.  Co-operative and Community Benefit Societies Act 2014 Reg No. 31211R. National Housing Federation Member. An Exempt Charity. Flagship Housing Limited is a subsidiary of Bromford Flagship Limited.