Get involved
We know you’re the expert when it comes to living in your home and community and we appreciate that life can be busy. That’s why we’ve made it easy to have your voice heard in a way that suits you, all with different levels of involvement and commitment.
Have your say on your Victory Homes Hub
The Victory Homes Hub is our online, interactive space where you can make a difference from the comfort of your home. There's plenty for you to get involved with, from surveys and polls to forums and photo competitions! You can share your thoughts on what’s important to you, provide feedback on our services and find out how feedback is shaping what we do.
It only takes a few minutes to register so what are you waiting for? Head over to the Victory Homes Hub today to get started!
Become a Neighbourhood Champion
Your input will help us to provide clean, safe, and well-maintained communities. Whilst our Neighbourhood Officers carry out regular inspections and checks they can’t be everywhere all of the time, so the feedback you provide will be really valuable and help shape our services.
Each month, as a Neighbourhood Champion, you will receive a short survey on the upkeep and maintenance of your neighbourhood. This includes providing information on:
• Grounds maintenance and communal cleaning.
• Graffiti, fly-tipping, or items left in communal areas.
• Any outstanding communal repairs.
If you’re interested in volunteering as a Neighbourhood Champion head over to the INfluencer hub to sign up.
Become an INfluencer
Our INfluencers are at the heart of what we do, and we’re inviting you to join us! This is your opportunity to connect, share, and influence how we deliver the services that matter to you and your community.
What does it involve?
As a Group INfluencer, you’ll be invited to attend online or in-person meetings where you can share your voice and influence how we deliver the services you receive.
Why join?
Getting involved is a win-win for everyone! You’ll develop new skills while helping us understand what’s important to you and your community. You’ll get the chance to:
• Have Your Say: Influence key decisions that affect you and your community.
• Build Connections: Meet and collaborate with like-minded individuals.
• Grow Your Skills: Gain valuable experience and learn skills that make a difference.
• Make an Impact: Help improve services and create positive change for everyone.
Local engagement
Throughout the year our customer facing teams are out and about in our communities talking to customers about where they live. These events help us to understand our local communities and address any issues that may arise.
We will let you know by text message when we’re in your area and look forward to hearing your views.
Customer Influence Group
The Customer Influence Group role is to assist the Flagship Board by making sure customers' voices are heard on important issues. It also provides customers with various meaningful opportunities to influence and review strategies, policies, services, and decisions.
The committee is made up of 8 independent customer members (including shared ownership).
There are currently no Customer Influence Group vacancies.
We're committed to improving tenant involvement
We’re proud members of customer engagement experts TPAS, who help us to improve how we involve our tenants and the wider community in what we do.
Membership means we have access to additional support and advice. By increasing our skills and knowledge we will be able to raise our engagement standards across the board. This reinforces our commitment of giving you the opportunity to influence our work so that we can continually improve the services we offer.
If you'd like to set up a tenant-led group in your neighbourhood we can support you. Contact us on flagshipcustomerengagement@flagship-housing.co.uk to find out more.
Ensuring everyone's voice is heard
We’re committed to encouraging an inclusive and diverse community of tenant INfluencers with a strong sense of belonging. We aim to attract the best people, and embrace diversity of age, disability status, race, sexual orientation, sex, gender identity/expression, religion and belief, to ensure everyone has the opportunity to share their views. We'll listen to the feedback from our tenants and use this to help us understand what matters most and how we can improve our services.