You're at the heart of everything we do
We want you to feel supported and be happy in your home. We have a range of wellbeing and support services for you to use, whenever you need them.
Your safety and wellbeing
It's our duty to make sure the people in our homes and communities are safe. That's why we’ve put together a library of useful links that you might find helpful, whether you need help now or simply want to know what’s available to you as a Victory Homes tenant. Remember, your County Council website will also be able to provide more information on safeguarding concerns.
If we’re unable to directly help you, we can point you in the direction of someone who can. Find information about what we can offer, along with links to other support services, on topics such as mental health and substance abuse on our Safety & Wellbeing page.
Aids and adaptations
We want you to love your home as much as we do, and to feel comfortable living in it for as long as you want. Whether you’d like grab rails to help you move safely around your home, or Kitchen alterations to help you cook and prepare food, we can help you adapt your home to suit your needs. For larger aids and adaptations, you may need to speak to Occupational Health or your local authority, but we’ll talk you through the process and help you find out what funding is available.
Supporting vulnerable customers
We have a dedicated vulnerability strategy which ensures that we have the appropriate policies and guidance in place, our people are suitably trained, we design services to proactively identify customer needs, and we collect, store and use data to support our vulnerable customers.
Reasonable adjustments
We are dedicated to meeting your needs, making adjustments to our service where reasonably practicable for disabled tenants or other groups who may need additional support to access our services.
Our adjustment can be things like providing written communication in another language, allowing more time for you to come to the door when we visit and many more. You can find out a bit more about adjustments by viewing our policy here.
If you would like us to consider any adjustments, please complete the form below:
We’ll let you know once we have reviewed your request, what adjustments we can put in place and meet. We may have further conversation with you to confirm the exact needs in order to adapt our services for you
Housing with Care
As you get older you may need a helping hand every now and again, but residential care may not be the best option for you. Housing with Care schemes allow you to live independently, while ensuring you can access support on site when you need it. Homes will be allocated by social services who will carry out an assessment of your needs. To find out how you could make the move get in touch with us or visit the Norfolk County Council website to learn more about our Victory Homes scheme at The Old Maltings in Swaffham.
Support to help you quit smoking
In line with the Government’s aim to make all homes smoke free by 2030, we’re supporting our tenants to quit smoking and promoting the benefits of quitting to their overall health and wellbeing.
We know how difficult it can be to break a bad habit, especially when that habit is smoking. Whether it’s to improve your own health or to protect those around you, if you’ve decided you want to quit smoking or vaping, then we’re here to support you. We can talk you through the health benefits and let you know where to find helpful information and guidance.
Domestic abuse
Everyone should feel safe in their home. Here you can find out who to contact if you, or someone you know, is experiencing domestic abuse. Learn more about how we will support you and which agencies we work with. You are not alone.
Hopestead
Hopestead aims to prevent people from becoming homeless, and can support any of our tenants who might be facing homelessness. Take a look at the range of initiatives available to you – from money saving schemes, to free courses in budgeting and managing your tenancy.
Money Management
We know life isn’t always straight forward, so if you are experiencing difficulties paying your rent, please let us know as soon as you can. We are here to help.
You might qualify for help towards your rent through housing benefits, and local authority grants may be available if you need additional support.
Helpful resources
Sometimes, when it comes to keeping your home in tip-top condition, you might need a helping hand. Working in partnership with Flagship Services, we’ve put together a library of how-to guides, useful tips and practical advice for maintaining your home, inside and out.
Additional support needs
Sometimes, small changes at home can make the biggest difference. For example, if you have poor mobility and need more time to answer the door, we can make sure our staff and trusted contractors know to allow extra time after knocking. To let us know about any additional support needs, all you have to do is fill out this form.